QIC survey: three in four of 300 Qatar motorists polled choose a car insurer on reputation, not price

Claims handling is what most shapes an insurer's reputation for the motorists in a new Qatar Insurance Company (QIC) survey, and reputation, not price, is what most of them say decides their choice of car insurer. Of the 300 respondents, 75% named reputation and market image as the main factor and 25% named price.

Asked what builds that reputation, respondents put the quality of accident claims handling first. Ease of getting a policy, recommendations from family and friends, and advertising followed. On buying habits, 55% said they buy or renew through apps or websites.

QIC published the study, Motor Insurance Consumer Trends in Qatar, on 20 October. It ran the survey with Arkansas State University Qatar between 30 July and 24 August 2026, using questionnaires and face-to-face interviews. QIC says it designed the sample to represent nationality, age group and gender, but the results describe 300 respondents only, and the release gives no margin of error.