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THE MORNING EDITIONInsurance. Risk. A changing world.
Morning edition / 20 October 2026Two editions a day, wire updated in between · How we report · The team

DATA · AI IN INSURANCE

AI at insurers

Named insurers, reinsurers and brokers using AI, and how far each has got, on our evidence ladder. Confirmed means the insurer itself says it; claimed means a vendor or the press says it. Vendor claims that name no insurer, and partnerships, are not listed.

DateInsurerWhat the AI doesStageStatusVendor
19 Oct 2026Heffernan Groupautomated routine processes
we're saving $600,000 this year		LiveConfirmed
19 Oct 2026Community Broker Networkpolicy comparisons, pre-renewal reports and client summaries
save more than five hours a week on average		MeasuredConfirmedCOVA
18 Oct 2026MGT Insuranceindependent agents obtaining policies via AI assistantsLiveConfirmed
16 Oct 2026Employersquoting insights for agents and customersLiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		MeasuredConfirmed
15 Oct 2026MarshAI-enabled products for clientsLiveConfirmed
15 Oct 2026ERGO NEXT Insuranceself-service AI property inspection
inspections completed in roughly 15 minutes		LiveConfirmed
15 Oct 2026ERGO NEXT InsuranceAI property inspection tool
inspections completed in about 15 minutes		LiveConfirmed
15 Oct 2026Novellaendorsements, cancellations and bindingLiveClaimed
15 Oct 2026Hippo Holdingsfirst-notice-of-loss call handling by conversational AI claims agent
completed 81% of FNOL calls without human intervention		MeasuredConfirmed
15 Oct 2026Manulifeunderwriting guidance for advisorsLiveConfirmed
14 Oct 2026Manulifepreliminary life insurance assessment (Quick Quote)
achieved 300 million by the end of 2025		LiveConfirmedMicrosoft
14 Oct 2026Manulifepreliminary life insurance assessment (Quick Quote)
achieved 300 million by the end of 2025		LiveConfirmedMicrosoft
14 Oct 2026Manulifepreliminary life insurance assessment (Quick Quote)
achieved 300 million by the end of 2025		LiveConfirmedMicrosoft
13 Oct 2026Panda Insurtechpet insurance price estimatesLiveClaimedChatGPT
13 Oct 2026Singlifecustomer service enquiries
helped reduce handling time by 30%		LiveConfirmed
12 Oct 2026QBEunderwriting on RiskOps platformLiveClaimedFederato
12 Oct 2026Ledgebrookunderwriting: reads submissions, classifies risks, calculates technical pricesLiveConfirmed
9 Oct 2026The Guardian Life Insurance Company of Americaunderwriting, claims and serviceLiveConfirmed
9 Oct 2026Novellaendorsements, cancellations and binding by AI agentsLiveClaimed
8 Oct 2026Coverdashpolicy servicing via Claude connector (certificates, endorsements, coverage questions)LiveConfirmed
8 Oct 2026EMPLOYERSworkers’ compensation premium estimates from a conversational appLiveClaimedChatGPT
8 Oct 2026Liberty Mutualclaims document summarization and workflow automationLiveConfirmed

Read by an automated extractor from each report on our wire; every cell links or quotes its source. AI in Insurance.

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