Chubb names Lisa Wilson head of North America claims in three global claims appointments

Chubb announced three senior claims appointments on 15 October 2026. Lisa Wilson becomes head of North America claims with immediate effect and oversees all commercial and personal lines claims and services in the region. She reports to global claims officer Kevin Rampe and to Juan Luis Ortega, president of North America insurance.

Wilson was deputy head of North America claims. Since joining Chubb in 2023 she has also run coverage and complex claims and led Brandywine Holdings, the unit for legacy and run-off claims. She previously led legal and claims functions at CNA.

Jamie Trish becomes global claims operations officer on 26 October. She will set operating priorities, service standards and operating models, and oversee claim centres, vendor management and customer experience. She is currently global transformation officer.

Norm Rafsol becomes global claims technical director with immediate effect. He will lead the reporting and monitoring of material claims and emerging exposures and set technical standards for complex and high-severity claims. He previously headed financial lines, cyber claims and claims segmentation. Both Trish and Rafsol report to Rampe.