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THE MORNING EDITIONInsurance. Risk. A changing world.
Morning edition / 29 October 2026Two editions a day, wire updated in between · How we report · The team

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AI at insurers

Named insurers, reinsurers and brokers using AI, and how far each has got, on our evidence ladder. Confirmed means the insurer itself says it; claimed means a vendor or the press says it. Vendor claims that name no insurer, and partnerships, are not listed.

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DateInsurerWhat the AI doesStageStatusVendor
21 Oct 2026Aspire Generalfirst notice of loss calls
Aspire General automated 70% of FNOL calls		MeasuredConfirmedLiberate
21 Oct 2026First Centralagentic motor insurance proposition (policy changes, payments)LiveClaimedMicrosoft
21 Oct 2026Crawford & Companyspeed up processes with human check on flagged determinationsLiveConfirmed
20 Oct 2026SuperscriptAI embedded across engineering, product and SME broking
measurable results in productivity and quality		MeasuredConfirmed
20 Oct 2026Daines Kapp Insurance Brokersplain-English policy summaries drafted from policy wording
more accurate than the manual version and frees up time we can spend with clients		LiveConfirmed
20 Oct 2026Ageas UKpricing, fraud, claims and customer service
improved fraud detection, improved customer journeys and sentiment, faster claims handling		MeasuredConfirmed
20 Oct 2026Heffernan Groupproposals, certificate of insurance and policy checks
saving 600,000 this year		MeasuredConfirmed
20 Oct 2026Social Health Insurance Fundclaims processing and approval
saved taxpayers hundreds of millions of shillings		LiveClaimed
19 Oct 2026Heffernan Groupautomated routine processes
we're saving $600,000 this year		LiveConfirmed
19 Oct 2026Community Broker Networkpolicy comparisons, pre-renewal reports and client summaries
save more than five hours a week on average		MeasuredConfirmedCOVA
18 Oct 2026MGT Insuranceindependent agents obtaining policies via AI assistantsLiveConfirmed
16 Oct 2026Employersquoting insights for agents and customersLiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		LiveConfirmed
15 Oct 2026MarshBroker Workbench for UK wholesale business
placements that took two to four weeks now take a couple of hours		MeasuredConfirmed
15 Oct 2026MarshAI-enabled products for clientsLiveConfirmed
15 Oct 2026ERGO NEXT Insuranceself-service AI property inspection
inspections completed in roughly 15 minutes		LiveConfirmed

Read by an automated extractor from each report on our wire; every cell links or quotes its source. The Digital Insurer.

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