DATA · PART OF THE DIGITAL INSURER
AI at insurers
Named insurers, reinsurers and brokers using AI, and how far each has got, on our evidence ladder. Confirmed means the insurer itself says it; claimed means a vendor or the press says it. Vendor claims that name no insurer, and partnerships, are not listed.
| Date | Insurer | What the AI does | Stage | Status | Vendor |
|---|---|---|---|---|---|
| 15 Oct 2026 | ERGO NEXT Insurance | self-service AI property inspection inspections completed in roughly 15 minutes | Live | Confirmed | |
| 15 Oct 2026 | ERGO NEXT Insurance | AI property inspection tool inspections completed in about 15 minutes | Live | Confirmed | |
| 15 Oct 2026 | Novella | endorsements, cancellations and binding | Live | Claimed | |
| 15 Oct 2026 | Hippo Holdings | first-notice-of-loss call handling by conversational AI claims agent completed 81% of FNOL calls without human intervention | Measured | Confirmed | |
| 15 Oct 2026 | Manulife | underwriting guidance for advisors | Live | Confirmed | |
| 14 Oct 2026 | Manulife | preliminary life insurance assessment (Quick Quote) achieved 300 million by the end of 2025 | Live | Confirmed | Microsoft |
| 14 Oct 2026 | Manulife | preliminary life insurance assessment (Quick Quote) achieved 300 million by the end of 2025 | Live | Confirmed | Microsoft |
| 14 Oct 2026 | Manulife | preliminary life insurance assessment (Quick Quote) achieved 300 million by the end of 2025 | Live | Confirmed | Microsoft |
| 13 Oct 2026 | Panda Insurtech | pet insurance price estimates | Live | Claimed | ChatGPT |
| 13 Oct 2026 | Singlife | customer service enquiries helped reduce handling time by 30% | Live | Confirmed | |
| 12 Oct 2026 | QBE | underwriting on RiskOps platform | Live | Claimed | Federato |
| 12 Oct 2026 | Ledgebrook | underwriting: reads submissions, classifies risks, calculates technical prices | Live | Confirmed | |
| 9 Oct 2026 | The Guardian Life Insurance Company of America | underwriting, claims and service | Live | Confirmed | |
| 9 Oct 2026 | Novella | endorsements, cancellations and binding by AI agents | Live | Claimed | |
| 8 Oct 2026 | Coverdash | policy servicing via Claude connector (certificates, endorsements, coverage questions) | Live | Confirmed | |
| 8 Oct 2026 | EMPLOYERS | workers’ compensation premium estimates from a conversational app | Live | Claimed | ChatGPT |
| 8 Oct 2026 | Liberty Mutual | claims document summarization and workflow automation | Live | Confirmed |
Read by an automated extractor from each report on our wire; every cell links or quotes its source. The Digital Insurer.