Risk & Catastrophe · Survey

CFC study finds 74% of small firms do not know cyber cover pays for human error

A CFC study of small and midsize firms found that 74% did not know cyber insurance covers incidents caused by human error, Insurance Business reported. Respondents also underrated the causes behind CFC's own claims: only 28% saw human error as a significant risk, although it contributes to 75% of CFC's cyber claims.

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Illustration generated with AI for insurewire.org. Not a photograph of the event.

Three in four small businesses in a new CFC study did not know that a cyber policy responds to incidents caused by staff mistakes, Insurance Business reported on 22 October. The specialist insurer's report, The Cyber Insurance Disconnect, covers firms with revenue below $25m; the article does not give the sample size or the countries surveyed.

The study sets respondents' views against CFC's own claims. Human error, which 28% of firms rated a significant risk, contributes to 75% of CFC's cyber claims. Ransomware, named by 30%, makes up 64% of CFC's cyber claims costs.

Holding cover went with greater confidence: 94% of insured firms said they could manage cyber risk, against 61% of uninsured ones. CFC said insured firms were also far more likely to have a formal cyber strategy, a link the article presents as an association, not proof of cause.

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Insurance Business (UK) ↗

News publisher · 22 Oct 2026

This is an original brief based on the linked publication. Company statements and forecasts are attributed to their source.

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