THE DIGITAL INSURER · INSURANCE OPERATIONS

Claims automation

FNOL, damage estimation from photos, straight-through processing, subrogation, litigation triage; automated claim denials and their regulation.

Claims automation Underwriting and pricing Fraud

27 Oct 2026Product launch

AI in Insurance

Naked launches pet insurance in South Africa and says its AI approves eligible claims automatically

South African digital insurance broker Naked has launched cover for cats and dogs, underwritten by Hollard, and says its AI approves eligible claims automatically while staff handle the rest. Naked's early data shows a median of 1.3 days from claim to payment, with about 60% paid within 48 hours, but it has not said how many claims this covers. Accident-only cover starts at R40 a month.

Source: ITWeb

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