Insurance operations

Claims, underwriting and pricing, fraud, and the core systems that run them.

Claims automation Underwriting and pricing Fraud AI at insurers (tracker)

Our reporting

27 Oct 2026Product launch

AI in Insurance

Naked launches pet insurance in South Africa and says its AI approves eligible claims automatically

South African digital insurance broker Naked has launched cover for cats and dogs, underwritten by Hollard, and says its AI approves eligible claims automatically while staff handle the rest. Naked's early data shows a median of 1.3 days from claim to payment, with about 60% paid within 48 hours, but it has not said how many claims this covers. Accident-only cover starts at R40 a month.

Source: ITWeb

21 Oct 2026Company announcement

AI in Insurance

Donegal widens ZestyAI agreement to bring AI property analytics into underwriting

Donegal Insurance Group is rolling out ZestyAI's Z-PROPERTY analytics to its underwriters and portfolio managers under a wider agreement with the vendor, FinTech Global reported on 21 October. The tool adds roof condition, roof complexity and debris indicators to roof age. The report gives no states, timetable or measured results; Donegal has used ZestyAI's Roof Age model since a partnership announced in October 2024.

Source: FinTech Global

14 Oct 2026Company announcement (trade press report)

AI in Insurance

Manulife launches AI assistant that answers Canadian advisors' underwriting questions, but makes no decisions

Manulife has launched an AI assistant that answers Canadian advisors' underwriting questions before they submit an application, while decisions stay with its underwriters and its MAUDE engine. The tool draws on Manulife's underwriting handbooks and first covers life, critical illness and Synergy products. Manulife says the answers are not binding and may contain errors.

Source: Insurance Business (Canada)

14 Oct 2026Company announcement

AI in Insurance

ERGO NEXT launches AI self-inspection tool for small-business commercial property cover

ERGO NEXT Insurance, the US small-business insurer owned by Munich Re's ERGO Group, said on 14 October that business owners can now complete commercial property inspections themselves in about 15 minutes with a vision-AI tool. The company compares this with a usual wait of five to 10 days for a field inspector and says the tool is available now for direct customers.

Source: ERGO NEXT Insurance

7 Oct 2026Company announcement

AI in Insurance

DXC widens its Assure insurance platform and plans to combine its capabilities with its London Market core system

DXC Technology announced insurance software changes at its London executive forum on 7 October, including a new Assure Configuration Manager and wider use of its AI-enabled Assure Smart Apps. It has set out its intent to combine Assure Platform capabilities with its London Market Core Platform. DXC says Smart App deployments support more than 450 insurers.

Source: DXC Technology

On the Newswire this week

The Newswire →

The Latest Launches from Cotality, CoverForce ↗Carrier Management · Core Systems & Automation · 28 Oct
Korra Deal Analysis bridges gap between re/insurance and capital markets: Ledger CEO, Shah ↗Artemis · Core Systems & Automation · 27 Oct
Mazda Uses CCC to Bring Parts Pricing Into Claims Workflow ↗Insurance Innovation Reporter · Underwriting & Claims · 27 Oct
One fake death, four insurers: Data sharing exposes funeral fraud ↗Insurance Business (UK) · Underwriting & Claims · 27 Oct
GEICO partners with Entegral on auto claims technology ↗Coverager · Underwriting & Claims · 24 Oct
Selective shrinks troubled business, expands E&S access ↗Coverager · Underwriting & Claims · 23 Oct
K2 to wind down Aegis General’s Executive Risks Division ↗Coverager · Underwriting & Claims · 23 Oct
Patent blitz hits five auto insurers over mobile claims apps ↗Insurance Business (US) · Core Systems & Automation · 23 Oct