LATEST COVERAGE
How insurers use AI, how it is regulated and insured, and what it changes.
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AI in Insurance
US small commercial carrier MGT says independent agents can now get real quotes from it inside ChatGPT and Claude, with its AI agent Aimee checking appetite and pricing the risk. MGT calls itself the first carrier to offer chat-based quoting to agents. Every quote still opens in MGT's portal for the agent to review before binding.
AI in Insurance
Marsh chief executive John Doyle warned that broad exclusions of artificial intelligence risk in insurance policies could cause “real confusion and uncertainty”, Reuters reported. Speaking after the broker's third-quarter results, he asked for a more careful assessment of AI exposures and said that there have been very few AI claims so far.
AI in Insurance
Manulife has launched an AI assistant that answers Canadian advisors' underwriting questions before they submit an application, while decisions stay with its underwriters and its MAUDE engine. The tool draws on Manulife's underwriting handbooks and first covers life, critical illness and Synergy products. Manulife says the answers are not binding and may contain errors.
AI in Insurance
ERGO NEXT Insurance, the US small-business insurer owned by Munich Re's ERGO Group, said on 14 October that business owners can now complete commercial property inspections themselves in about 15 minutes with a vision-AI tool. The company compares this with a usual wait of five to 10 days for a field inspector and says the tool is available now for direct customers.
AI in Insurance
DXC Technology announced insurance software changes at its London executive forum on 7 October, including a new Assure Configuration Manager and wider use of its AI-enabled Assure Smart Apps. It has set out its intent to combine Assure Platform capabilities with its London Market Core Platform. DXC says Smart App deployments support more than 450 insurers.
AI in Insurance
US online insurance marketplace Insurify has joined Sierra and other technology firms as an early design partner for Poppy, a proposed AI Personal Agent Protocol. Insurify said it will push for insurance-specific rules on shopper consent, coverage details and carrier protections when AI agents request quotes for consumers.
AI in Insurance
Boston-based specialty insurer Ledgebrook raised USD 200 million in primary equity in a round co-led by Allianz X and Rockefeller Capital Management. Allianz Re also agreed to enter a multi-year reinsurance agreement with the company, which writes US excess and surplus lines cover through wholesale brokers and prices risks with its own AI platform.
Source: Ledgebrook
AI in Insurance
The Monetary Authority of Singapore (MAS) issued Guidelines on AI Risk Management that apply to all financial institutions and all forms of AI, and says firms remain accountable for AI that third parties develop, operate or provide. The guidelines take effect on 7 October 2027, with Sections 5 and 6 due by 7 October 2028.
Source: Monetary Authority of Singapore
AI in Insurance · In context
In a Eurofi magazine article published on 16 September, EIOPA argues that wider use of AI in finance increases dependence on a few outside providers, market concentration and cyber risk. It cites a 2025 survey in which 65% of 347 insurers in 25 EEA countries already used generative AI, and says rigorous implementation of DORA and the AI Act matters more than new AI rules.
Source: EIOPA
AI in Insurance · In context
Sapiens has launched SapiensAIP, a software-as-a-service platform that it says builds AI agents into core insurance systems for underwriting, policy, billing, claims and customer engagement. Its Migration Hub and Configuration Hub propose data mappings and system settings with confidence scores, which the insurer's own specialists review and approve. Texas-based administrator Continental General is evaluating both tools.
Source: Sapiens
AI in Insurance · In context
Eligible Canadian travellers can explore CoverMe cover in a conversational channel, then complete the purchase on the insurer’s site.
Source: Manulife
The FCA's first AI practice paper finds oversight retrofitted, accountability diffused and monitoring gaps across financial firms.
Claims leader Clayton Matthews argues AI should automate claims tasks rather than decisions.
Harbor raised $10M to cover AI risk left by spreading AI exclusions and monitors agent activity.
Former Chubb underwriter James Kullman will lead Corgi's North American underwriting as it expands its AI-assisted platform.
An FCA board member says AI tools are blurring regulated and unregulated financial advice.
